1. Have times when your available for an 'In Person' estimate
2. Review our services offered and share the services you are interested in at time of estimate booking so we send the correct person for the estimate
3. Pests- We can come for an estimate, but if there is an active pest infestation we cannot proceed until an exterminator has come and there has been 6 weeks of no activity before any cleaning services and fees may be charged due to having to dispose of materials used after service is complete

            Before we arrive for an estimate:
           1.  Put any pets in secure location while we complete the estimate
           2. Make sure directions provided are clear especially if your location is known to be difficult to find
           3. Please make sure there is ample space for us to park

Cleaning Appointment Checklist

     BEFORE WE ARRIVE TO THE DAY OF SCHEDULED SERVICE:
         

1.  MAKE SURE you have left a key, and entry instructions if you won't be thereAny extremely fragile should be placed in more  secure location or make us aware of any fragile items for their  protection and we will make sure to avoid  those items
2.   Put away any important documents or receipts to ensure they are not part of waste removal or cleaning  services
3.   If the house we are cleaning is empty, the location must have all utility services active in order to perform any  services.  *If no power and water is available the day of service a fee will charged for cancelled appointment as we will        be unable to complete the job
4.   Please make sure any product preferences or chemical restrictions are addressed prior to appointment
5.  Pets: Please make sure all pets are placed in an area that is secure and away from the foot traffic of the employee crew.  We are in and out of the location so for everyone's safety this is best.
   
   
   Cancellation Policy: 

         A notice of 24 hrs prior to your appointment is required for cancellations. Any appointments cancelled less 

than 24-hrs in advance we will charge 10% of the estimated price.  

          If we show up to a job, are on the way to your job and you cancel or we arrive and are unable to do the job

 because client issue (such as no electricity) - IT WILL BE 25% OF THE ESTIMATED PRICE.  

          Unfortunately, when things like this happens, it results in lost wages for our employees and lost job opportunity.